smartScore is our quantitative approach to the analysis of the sales process, customer and employee relationships. Beginning with awareness, through image, up to the relevant set and the purchase. From customer satisfaction to repurchase. Of employee satisfaction through to loyalty.

smartScore measures the performance of the competition and the “attrition” from grade to grade. smartcon makes recommendations on this basis to improve efficiency in all stages of the process.

Ideal for:

  • the optimization of brand awareness and image
  • image tracking

  • identifying strengths and weaknesses in sales and CRM
  • identifying strengths and weaknesses in staff management

  • success in increasing sales & after sales
  • increasing customers' and employees' satisfaction, loyalty and retention